Privacy Policy

This Privacy Policy regulates the procedure for processing and protecting personal data provided by users through the feedback form on our website, in accordance with the Law of the Republic of Kazakhstan “On Personal Data and their Protection” and amendments coming into force in February 2024.

General Provisions

1.1. We are committed to protecting the confidentiality of your personal data in accordance with the legislation of the Republic of Kazakhstan.

1.2. By using our website and filling out the feedback form, you consent to the processing of your personal data in the manner and under the conditions provided for in this Privacy Policy.

2. PERSONAL DATA WE COLLECT

2.1. We collect the following personal data through the feedback form:

• Last name, First name, Middle name (Full Name)
• Organization name
  
• Email address
• Phone number
• Message text

2.2. Personal data is collected for the following purposes:

• Processing and responding to your inquiries
• Communicating with you to provide information related to your inquiries
• Improving the quality of our service

3. LEGAL GROUNDS FOR DATA PROCESSING

3.1. Personal data processing is carried out based on your consent given when filling out the feedback form or on other legal grounds provided for by the legislation of the Republic of Kazakhstan.

3.2. We do not collect or process copies of identity documents containing personal data, except in cases of:

• Lack of integration with information systems of government bodies and/or state legal entities
• Inability to identify the subject using technological means
• Other cases provided by the legislation of the Republic of Kazakhstan

4. DATA BREACH NOTIFICATION

4.1. In case of a personal data breach, we are obliged to promptly inform you of the incident.

5. DATA TRANSFER TO THIRD PARTIES

5.1. Your personal data may be transferred to third parties only in cases provided by the legislation of the Republic of Kazakhstan or with your consent.

5.2. If personal data is transferred outside the Republic of Kazakhstan, we ensure that such transfers comply with the applicable legislation.

6. DATA PROTECTION

6.1. We take all necessary measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction in accordance with the requirements of the legislation of the Republic of Kazakhstan.

6.2. Only authorized personnel have access to your personal data, and they are required to maintain confidentiality.

7. DATA RETENTION PERIODS

7.1. Personal data is stored no longer than necessary to achieve the purposes of processing or for the period specified by the legislation of the Republic of Kazakhstan.

7.2. After the retention period expires, your data will be destroyed or anonymized unless otherwise provided by law.

8. USER RIGHTS

8.1. In accordance with the legislation of the Republic of Kazakhstan, you have the right to:

• Request information about how your personal data is being processed
• Demand clarification, blocking, or destruction of your data if it is inaccurate or if the processing conditions are violated
• Withdraw your consent to data processing

To exercise your rights, you can contact us using the contact details provided on the website.

9. LIABILITY

9.1. We are responsible for complying with the privacy and personal data protection regulations in accordance with the legislation of the Republic of Kazakhstan.

10. CHANGES TO THE PRIVACY POLICY

10.1. We reserve the right to make changes to this Privacy Policy in the event of changes in legislation or our data processing practices. The current version of the Policy will always be available on our website.